Privacy Policy

Your privacy is very important to us. 　DENSOO Solution Co., Ltd. (“DENSOO Solution ” or “we”) have developed this Privacy Policy (this “Policy”) in order for you to understand how we collect, use, and other DENSOO Solution devices, applications, software, websites (the “Sites”), APIs, products, and services (collectively, the “Services”).

If you do not agree to the collection, use, and disclosure of your information as described in this Privacy Policy, you should not provide us with any information and should not use the Services.

Effective Date of Policy: August 30, 2022

Information We Collect

When you use our Services, we collect the following types of information:

Information You Provide Us

Account Information
Some information is required to create an account or to otherwise use our Services, such as your name, email address, physical address, telephone number, and password. You may also choose to provide other types of information as permitted by the Services, such as information for your profile on the Services.

Ordering and Shipping Information

If you order any products from us, we will collect information you provide for purposes of ordering and shipping, such as your shipping address, email address, phone number and other information you may provide.

Payment Information

DENSOO Solution uses third parties for accepting payments for your purchases. Currently, our third party payment partner is paypal. If you are making a purchase from us, or are using any part of the Services that requires the payment of a fee, you may be required to provide certain information for identification and verification, such as your name, credit, debit or other card number, card expiration date, and CVV code. This information is sent directly to paypal and is governed by paypal’s Terms of Use (currently located at https://www.paypal.com/ga/webapps/mpp/ua/useragreement-full) and paypal’s Privacy Policy (currently located at https://www.paypal.com/jp/webapps/mpp/ua/privacy-full).

Additional Information

If you contact us or participate in a survey, contest, or promotion, we collect the information you submit such as your name, email address, contact information, and message. You may also choose to grant us access to your exercise or activity data from another service. You can stop sharing the information from the other service with us by removing our access to that other service.

 

Usage Information

When you access or use our Services, we receive certain usage data. This includes information about your interaction with the Services, for example, when you, create or log into your account. We also collect data about the devices and computers you use to access the Services, including IP addresses, browser type, language, operating system, the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.

How We Use Information

We use the information we collect in a number of ways, including to provide, improve, support, and modify our Services, and to otherwise enhance your use of our other Services.

To Provide, Improve, Support, and Modify Services

We use information we collect to provide the Services, improve the Services, support your use of the Services, and conduct research and develop to modify our existing Services and to develop new services. For example, we may use the information to provide you with the Services you request, provide customer support, troubleshoot and protect against errors, perform data analysis and testing, conduct research and surveys, and develop new features and Services.

When you allow us to collect precise location information, we use that information to provide and improve features of the Services such as mapping an activity and collecting data on most travelled locations to improve service moving forward.

To Communicate With You

We use your information to respond to you when you contact us. We also use your information to send you notifications regarding the Services and inform you of new features or products we think you would be interested in. You can control some marketing communications and Services notifications by adjusting your account settings or you can use the “Unsubscribe” link in an email.

To Promote Safety and Security

We use the information we collect to promote the safety and security of the Services, our users, and other individuals and entities. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.

 

Cookies, Log Files, Web Beacons, and Third-Party Advertisements

We use cookies and similar technologies to provide, support, and improve our Services. A “cookie” is a data file that is transferred to a user’s computer and is intended to identify that computer. Cookies also are used to maintain information about a user’s visit to a site, such as user names, passwords and individual preferences. The Services may send cookies to your computer when you access the Services. Information contained in a cookie may be linked to your personal information. That information may be used for a variety of purposes including improving the quality and ease of use of the Services and making recommendations more specific to you.

We also collect information, such as IP address, browser type, reference URL, and time engaged on the Sites, from log files. Information collected from the log files is used to analyze and detect trends among users and to manage the Sites.

We may also collect information using “Web beacons” or “gifs.” These are electronic images that may be used in the Services or in email to deliver cookies, count visits and to tell if an email has been opened and actioned. In addition, the Services may include third party advertisements. These ads may be served by third party advertising companies that deliver cookies to your computer, allowing these companies to track the ads. As a result, these companies will be able to recognize your computer when they send you an advertisement. These advertisers may use information about your use of our Services in order to provide advertisements about goods and services that may be of interest to you.

 

Information for Opting-Out of Cookies and Web Beacons

You may click on the following link: http://www.networkadvertising.org (or such other URL as may be specified from time to time) to learn more about behavioral advertising and for information on how to opt-out of the use of cookies or Web beacons. Please note that opting out of cookies or Web beacons may prevent you from being able to access or use certain features of the Services.

How We Share Information

Disclosure of Your Personal Information
Your personal information will not be disclosed outside of DENSOO Solution and its affiliates, (including DENSOO Solution Corporation in Japan and which may include other affiliates in other countries) other than as approved by you or as follows:

With your consent. This may occur, for example, when you agree (such as in this Policy) to allow us to share your information with third parties for their marketing purposes and subject to their privacy policies.
To engage third parties to perform services on DENSOO Solution’s behalf. This may occur, for example, when we use a third party to send you emails. These third parties are not permitted to use your personal information for any purpose other than providing services to us.
As permitted by or to comply with law or to protect rights. We may release your personal information as permitted by law or if we believe that doing so is appropriate to comply with the law, to enforce or exercise our rights or to protect our, our users’ or other third parties’ property, rights or safety.
In aggregate and anonymous form. We may share aggregate and anonymous information about you with advertisers, publishers and other third parties
In connection with a corporate transaction. We may share your personal information in connection with any merger, acquisition, sale of assets, or other corporate combination or financing.

How to Access Or Delete You Personal Information

You can delete your account at any time by contacting os-inquiry@be-heard-speaker.com. Please note that it may take a bit of time to delete your account information, and we may preserve it for legal reasons or to prevent harm, including as described in this Policy

Third-party Analytics and Advertising Services

We work with third parties who provide us with analytics and advertising services. This includes helping us understand how users interact with the Services, serving ads on our behalf across the internet, and measuring the performance of those ads. These companies may use cookies and similar technologies to collect information about your interactions with the Services and other websites and applications.

International Transfer of Information

DENSOO Solution may transfer information (including personal information) that we collect about you to our affiliates or to other third parties that may be outside of your country. Please note that such locations may have laws governing data collection and use that differ from U.S. law and that you are transferring information and allowing us or others to transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. and Japan and the use and disclosure of information about you, including personal information, as described in this Policy.

Policies Regarding Minors

Persons under the age of 18, or such higher age of majority in the individual’s jurisdiction, are not permitted to create an account. If we learn that we have collected the personal information of a minor, we will take steps to delete the information as soon as possible. Parents or other legal guardians who believe that their child has submitted personal information to us and would like to have it deleted may contact us at os-inquiry@be-heard-speaker.com.

 

Information Security

DENSOO Solution understands the importance of information security and implements reasonable security measures to protect the security of your information.

It is important that you protect and maintain the security of your account and that you immediately notify us of any unauthorized use of your account. If you forget the password to your account, the Services allow you to ask for instructions on how to reset your password.

Although DENSOO Solution takes reasonable precautions against possible security breaches of our websites and records, no transmission is completely secure. Accordingly, we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We strongly recommend that you take steps to keep your personal information secure (including your account password), and to log out of your account after use. If you have questions about security, please contact us at os-inquiry@be-heard-speaker.com.

 

Modifications to This Policy

DENSOO Solution may modify this Policy from time to time. We will post all changes to this Policy on this page or another location within the Sites and the modified policy will specify its effective date. You are obligated to check the Sites to confirm whether the Policy has been modified. You can review previous versions of the Policy in our archive.

If you have any questions about this Policy, please contact us at os-inquiry@be-heard-speaker.com.